.LIVE DESIGN SPRINT

During my time at 2U I was tasked to run a yearly design spring. This design spring focused on creating a better live session experience for professors.The research showed there were 3 main pain points for professors while giving their online course. The first was the digital to physical classroom enviroments. Professors have a lot of problems setting up their actual physical space.

They work in tiny baddly lit offices and have problems arranging their laptops and devices. The second was prep and presentation. Professors hard time prepping their files and documents while presenting and interacting with students. The third was engagement; professors stuggle to keep hard students engaged and participating.

1. CHALLENGE - THE SET UP

1. EXPLORATION

Design Sprint Process

As we began our design sprint exercises we found 3 common ideas amongst the team. The first idea focused on creating seamless experience between the hardware professors used and the current video confrencing tool (Zoom) 2U provided.

1. OPPORTUNITY

2. CHALLENGE - PREP AND PRESENTATION

Research Findings

Faculty want to leverage many types of content to teach their classes: videos, slide decks, word docs, spreadsheets, polls, and more. But, they have difficulty presenting their material efficiently in one organized, contained space.

“My frustration is having to use diffrent tools to create an agenda or a polls or even take notes”

“…we need to create surveys for each section. With our current product it very hard to create a survey and have access to a survey from a past class”

“I can’t share a document with the class or with a breakout group - There is also no way to add more people to the breakout groups once they are created…”

2. EXPLORATION

Design Sprint Process

It became clear we needed to create a product to support Zooms lack of interactive features that professors need. We began brainstorming about what this product could be and it’s ideal feature set.

2. OPPORTUNITY

2. FEATURES

3. CHALLENGE / EXPLORATION - ENGAGEMENT

Engagement Features

Engagement is the biggest obstacle facing digital education. Professors struggle to create a classroom that feels dynamic and spontaneous.

After analysing user research we narrowed down the list of features that both students and faculty could access to solve for lack of engagement.

Hand Raise

Polls

Attendance

Chat

Note Taking

Whiteboarding

Breakout Rooms

Shared Files

Sharing Screen

Allow access for student presentation

Participation tracking

Access to timestamped material covered in class.

3. OPPORTUNITY

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